General Terms and Conditions

(1) These General Terms and Conditions govern the rights and obligations of VITA NOVA NEKRETNINE d.o.o. za poslovanje nekretninama, Polačišće 2, 23000 Zadar, OIB: 48026472438, broker registration number 160/2019, as a real estate broker (hereinafter: the Broker), and of the person entering into a brokerage agreement with the Broker (hereinafter: the Principal).

(2) The Broker is entered in the Register of Real Estate Brokers and meets the conditions for carrying out real estate brokerage activities prescribed by the applicable regulations.

(3) These General Terms and Conditions form an integral part of every brokerage agreement concluded by the Broker with a Principal.

(4) The General Terms and Conditions are available at the Broker's business premises and on its website, and are displayed in a visible and accessible place.

(5) The contractual relationship between the Broker and the Principal is governed by the provisions of the Real Estate Brokerage Act, the Civil Obligations Act and other applicable regulations of the Republic of Croatia.

(1) A Broker is a company or sole trader registered to carry out real estate brokerage activities and meeting the conditions prescribed by the Act.

(2) A real estate brokerage agent is a natural person who has passed the professional examination for the work of an agent, is entered in the Directory of Real Estate Brokerage Agents and is employed by the Broker under an employment contract.

(3) Real estate brokerage means the actions of the Broker connecting the Principal with a third party, as well as the negotiations and preparations for concluding legal transactions relating to a particular property, in particular in purchase, sale, exchange, rent, lease and similar.

(4) Real property is a parcel of land surface, in accordance with the general regulation on ownership and other rights in rem.

(5) A Principal is a natural or legal person who concludes a written brokerage agreement with the Broker.

(6) A third party is a person whom the Broker seeks to connect with the Principal for the purpose of negotiating the conclusion of a legal transaction relating to a particular property.

(7) The brokerage fee is the monetary amount the Principal is obliged to pay the Broker for the agreed brokerage services.

(8) Additional services and costs are services and costs not covered by the basic brokerage activities, which the Broker provides or incurs on the basis of a separate arrangement with the Principal.

(1) The Broker performs brokerage activities exclusively on the basis of a written brokerage agreement concluded with the Principal.

(2) The brokerage agreement is concluded for a fixed term.

(3) The duration of the agreement is determined by the brokerage agreement. If the parties do not agree on a duration, the agreement is deemed to have been concluded for a period of 24 months.

(4) The brokerage agreement contains at least:

• the details of the Broker and the Principal,
• the subject of the brokerage,
• the type and essential content of the legal transaction brokered,
• the amount of the brokerage fee,
• details of all additional services and costs, if the Broker provides or charges them on the basis of an arrangement with the Principal, including their type, amount and the party liable for payment,
• the Broker's registration number in the Register of Brokers.

(5) The Broker's price list in force at the time the brokerage agreement is concluded, bearing its date and year, forms an integral part of the brokerage agreement.

(6) The price list forming an integral part of the brokerage agreement is signed by the Broker and the Principal, or the other contracting party that has concluded a brokerage agreement with the Broker.

(7) The provisions of the Act may not be excluded or limited by the brokerage agreement, except where such a possibility is expressly permitted by the Act or where a different contractual provision is manifestly in the Principal's interest.

The Broker undertakes:

1. to endeavour to find and bring into contact with the Principal a person for the purpose of concluding the brokered legal transaction;
2. to inform the Principal of the average market price of a comparable property;
3. to obtain and inspect the documents evidencing ownership or another right in rem in the property concerned;
4. to carry out the necessary actions to present and market the property, to advertise the property in an appropriate manner and to perform other actions agreed in the agreement that exceed customary presentation, subject to separately agreed costs arranged in advance;
5. to allow or withhold viewings of the property, in accordance with the Principal's interests and the Broker's professional judgement, acting with the care of a good expert;
6. to protect the Principal's personal data and, upon written instruction, to keep as a business secret information about the property and in connection with the property or the transaction brokered;
7. where the subject of the brokerage is land, to verify its designated use in accordance with the spatial planning regulations;
8. to inform the Principal of all circumstances relevant to the intended transaction that are known to the Broker or that must be known to it.

(1) The Principal undertakes:

1. to inform the Broker of all circumstances relevant to the brokerage and to provide accurate information about the property and, where held, to make available the location, building or occupancy permit or location information about the property and evidence of the fulfilment of obligations towards third parties;
2. to make available to the Broker the documents evidencing its ownership or other right in rem in the property and to disclose all registered and unregistered encumbrances;
3. to enable the Broker and the third party to view the property;
4. to inform the Broker of all essential information about the property, including its description and the asking price;
5. to pay the Broker the agreed brokerage fee;
6. where expressly agreed, to reimburse the Broker for costs exceeding the customary costs of brokerage;
7. to notify the Broker in writing of all changes relating to the transaction for which the Broker is authorised, in particular changes relating to ownership of the property;
8. where the Principal wishes to remain unknown, it may withhold its identity from the third party until the legal transaction is concluded.

(2) The Principal is not obliged to enter into negotiations or to conclude a legal transaction with a third party found by the Broker.

(3) If the Principal does not act in good faith, it is liable to the Broker for damages and is obliged to reimburse the costs incurred in accordance with the Act.

(1) Basic brokerage covers in particular:

• connecting the Principal and a third party;
• verifying the condition of the property to the extent prescribed by the Act;
• preparatory actions for the conclusion of the legal transaction;
• obtaining and inspecting the documents evidencing ownership or another right in rem in the property;
• customary presentation of the property;
• advertising the property in an appropriate manner;
• organising and enabling viewings of the property;
• participation in negotiations;
• informing the Principal of circumstances relevant to the intended transaction;
• other customary actions directly connected with the agreed brokerage.

(2) Actions exceeding the customary presentation of the property or the basic scope of brokerage are regarded as additional services and may be performed only on the basis of a prior arrangement with the Principal.

(1) The amount of the brokerage fee is determined by the brokerage agreement, within the Broker's price list in force.

(2) The Broker acquires the right to the brokerage fee upon the conclusion of the agreement for which it brokered, unless the brokerage agreement provides that the right to the fee arises upon the conclusion of a preliminary agreement.

(3) The Broker may not demand partial or full payment of the brokerage fee in advance, that is, before the conclusion of the brokerage agreement or of the preliminary agreement where it has been agreed that the right to the fee arises upon the conclusion of a preliminary agreement.

(4) The costs of additional services not covered by basic brokerage may be charged only if they have been separately agreed with the Principal, in accordance with the Act and the price list.

(5) If the brokerage agreement terminates and the Principal, after its termination, concludes a legal transaction that is a consequence of the Broker's actions prior to termination, the Broker is entitled to the full brokerage fee, unless otherwise agreed in the agreement.

(6) The Broker has no right to a brokerage fee in the cases in which such a right is excluded by the Act.

(1) The Broker may not charge a brokerage fee to a third party that assumes the role of buyer, tenant or other participant in the legal transaction and that has not concluded a brokerage agreement with the Broker.

(2) Signing a confirmation of a property viewing is not regarded as the conclusion of a brokerage agreement and does not in itself create an obligation to pay a brokerage fee.

(3) A viewing confirmation may not contain a provision obliging a third party that is not a Principal to pay a brokerage fee.

(1) The Broker may charge a brokerage fee for the same property both to the Principal and to a third party that becomes a Principal only if a separate brokerage agreement has been concluded with each party.

(2) Before concluding a brokerage agreement, the Broker is obliged to inform each contracting party in writing of the amount of its individual brokerage fee and of their combined total.

(3) If two brokerage agreements have been concluded for the same property and the brokerage fee is paid by both contracting parties, the total amount of the brokerage fees charged to both parties may not exceed the maximum brokerage fee set by the price list in force at the time the agreement was concluded.

(4) If two brokerage agreements have been concluded for the same property but the brokerage fee is paid by only one contracting party, that party may be charged a brokerage fee of at most one half of the maximum brokerage fee set by the price list in force at the time the agreement was concluded.

(5) The provisions of this Article apply irrespective of which party in the particular transaction is the buyer, the seller, the landlord, the tenant, the lessor or the lessee.

(1) The Principal may undertake not to engage another broker for the transaction that is the subject of the brokerage only where such an obligation is expressly agreed in a written brokerage agreement.

(2) When concluding an exclusive brokerage agreement, the Broker is obliged to warn the Principal of the legal effects and consequences of such a clause.

(3) If, during the term of an exclusive brokerage agreement, the Principal concludes a legal transaction through another broker for which the instruction had been given to the Broker as the exclusive broker, the Principal is obliged to pay the Broker the agreed brokerage fee and to reimburse any additional actual costs incurred during the brokerage, in accordance with the Act.

(1) Brokerage in renting or leasing comprises the Broker's actions aimed at connecting the landlord or lessor with the tenant or lessee, negotiations on the terms of the rent or lease, and preparation for the conclusion of the agreement.

(2) A brokerage agreement may be concluded with the landlord, the tenant, the lessor, the lessee or another contracting party.

(3) The amount of the brokerage fee and the party liable for payment are determined by the brokerage agreement and the price list in force.

(4) Additional services and costs may be charged only if they have been separately agreed.

(1) The price list of brokerage services of VITA NOVA NEKRETNINE d.o.o. forms an integral part of these General Terms and Conditions.

(2) The price list applicable to a particular brokerage agreement is the price list in force at the time that agreement is concluded, with its date and year clearly indicated.

(3) The specific amount of the brokerage fee is always agreed in the individual brokerage agreement, within the amounts set out in the price list in force and subject to the limits prescribed by the Act.

(4) In the case of brokerage for both parties, the limits set out in Article 9 of these General Terms and Conditions apply, irrespective of the individual maximum amounts stated in the price list.

(5) The price list is set out below.

VITA NOVA NEKRETNINE d.o.o. za poslovanje nekretninama

Polačišće 2, 23000 Zadar, Croatia · OIB: 48026472438 · Broker registration number: 160/2019

Contact: +385 91 7677-657 · +385 91 5699-347 · info@vitanovanekretnine.hr

In force from: 1 July 2026

BROKERAGE IN SALE AND PURCHASE

BROKERAGE IN RENTING AND LEASING

SUPERVISION, MANAGEMENT AND MAINTENANCE

Under a separate agreement we provide property visits and supervision, coordination of cleaning and repairs, arranging tradespeople, key holding, handovers and other property care services.

Fee for supervision and coordination: up to EUR 200.00 per month, or on separate quotation for more complex properties.

By separate arrangement we can organise additional services. In that case the cost of works, materials and third-party services is charged separately where so agreed.

IMPORTANT

VITA NOVA NEKRETNINE d.o.o. is not registered for VAT, so the brokerage fees in this Price List are not increased by VAT. Should the Broker become registered for VAT, the Broker will amend this Price List in good time.

The specific amount of the brokerage fee is agreed in the Brokerage Agreement, within the amounts set out in this Price List. Third-party costs and additional services are charged separately where so agreed. In the case of brokerage for both parties, the total brokerage fee charged to both contracting parties for the same property may not exceed the maximum brokerage fee permitted by the price list in force, in accordance with the Act.

(1) Additional related services and other actions performed by the Broker in connection with the brokerage that are not covered by basic brokerage may be provided only on the basis of a separate arrangement with the Principal.

(2) Additional services may include in particular visits to and supervision of the property, coordination of cleaning and repairs, arranging tradespeople, key holding, handovers and other property care services.

(3) The fee for additional services is determined by the price list or by a separate quotation from the Broker.

(4) The cost of works, materials and third-party services is charged separately where this has been agreed in advance with the Principal.

(5) Additional services and costs are not regarded as part of the brokerage fee unless the agreement expressly provides otherwise.

(1) The Broker advertises a property only on the basis of a brokerage agreement previously concluded with the owner of the property.

(2) The Broker may advertise a property through its own website, internet portals, social networks, specialised media and other appropriate means of advertising.

(3) When advertising, the Broker publishes its business name and registered address, as well as other information or links where this is prescribed by the Act.

(4) The information stated in an advertisement is based on the data and documentation available to the Broker at the time of advertising.

(5) The Principal is responsible for the accuracy of the information it has provided to the Broker, while the Broker verifies the information to the extent prescribed by the Act.

(1) The Broker organises and enables viewings of the property in accordance with the Principal's interests and its own professional judgement.

(2) The Broker may not make a viewing of the property by a third party conditional upon the prior signing of a brokerage agreement.

(3) When a property is viewed through the Broker, a viewing confirmation is signed.

(4) The viewing confirmation serves as evidence that the Broker or the agent showed the property to the third party and is not regarded as a brokerage agreement.

(5) The viewing confirmation may not contain a provision obliging a third party to pay a brokerage fee.

(1) In performing brokerage activities and other actions connected with the transaction, the Broker is obliged to act with heightened care, in accordance with the rules of the profession and with custom.

(2) The Broker is not liable for hidden material defects of the property, nor for the performance of the obligations assumed by the contracting parties under the legal transaction concluded between them, unless its liability arises from mandatory regulations or from unlawful conduct or omission on the part of the Broker.

(3) The Broker does not guarantee that a legal transaction will be concluded where it is not concluded for reasons that are not a consequence of conduct by the Broker contrary to the Act, the agreement or the rules of the profession.

(1) The Broker processes personal data in accordance with Regulation (EU) 2016/679 and other applicable data protection regulations.

(2) Personal data are processed to the extent necessary to perform the agreement, to fulfil legal obligations and to pursue other lawful purposes of processing.

(3) The Broker maintains the confidentiality of the Principal's data and of information about the property in accordance with the Act, the brokerage agreement and other applicable regulations.

In carrying out its activities, the Broker acts in accordance with the applicable regulations governing the prevention of money laundering and terrorist financing and implements the measures and actions it is required to implement as an obliged entity.

(1) A brokerage agreement concluded for a fixed term terminates upon the expiry of the period for which it was concluded, if within that period the agreement for which the brokerage was performed has not been concluded, or upon notice of termination by either contracting party.

(2) Notice of termination may be given in writing.

(3) The Principal is obliged to reimburse the Broker for costs incurred where it has been expressly agreed that the Principal pays them separately.

(4) If, after the termination of the brokerage agreement, the Principal concludes a legal transaction that is a consequence of the Broker's actions prior to termination, the Principal is obliged to pay the Broker the agreed brokerage fee in full, unless otherwise agreed in the agreement.

(5) The provisions of this Article also apply to the termination of an exclusive brokerage agreement.

(1) The Broker may transfer the brokerage agreement to another broker only if such a transfer has been expressly agreed between the Broker and the Principal.

(2) In the event of a transfer of the agreement, the Principal remains in a contractual relationship with the Broker with which it originally concluded the brokerage agreement.

(3) The Broker will provide the Principal with a written list of the brokers to whom the brokerage agreement has been transferred.

(1) The Broker keeps records of real estate brokerage for all brokerage agreements concluded.

(2) The records are kept and retained in the manner and with the data prescribed by the Act.

(3) For each individual agreement the records contain at least the data prescribed by the Act, including data on the type of agreement, the property, its technical data and energy rating, the agreed price or consideration, the brokerage fee and the party liable for its payment, and the price list in force.

(1) The Principal may submit a written complaint to the Broker in relation to the service provided or the conduct of the Broker.

(2) The Broker will endeavour to resolve every dispute amicably.

(3) If a dispute cannot be resolved amicably, it shall be resolved by the court having subject-matter jurisdiction, subject to the mandatory rules on territorial jurisdiction where the Principal is a consumer.

(1) Matters not governed by these General Terms and Conditions are subject to the provisions of the Real Estate Brokerage Act, the Civil Obligations Act and other applicable regulations of the Republic of Croatia.

(2) Should any provision of these General Terms and Conditions be null and void or unenforceable, this does not affect the validity of the remaining provisions, unless the agreement would thereby lose its purpose.

(3) Should any provision of these General Terms and Conditions conflict with a mandatory provision of an applicable regulation, the mandatory provision of that regulation applies.

(4) These General Terms and Conditions apply from 1 July 2026.

(5) On the day these General Terms and Conditions take effect, the Broker's earlier General Terms and Conditions cease to apply.

Zadar, 1 July 2026

VITA NOVA NEKRETNINE d.o.o.

Director:

Josipa Mustać