Privacy policy
How we collect, use and protect your personal data when you use the Vita Nova Nekretnine website, in line with the General Data Protection Regulation (GDPR) and Croatian law.
Last amended: 16 September 2026 · Effective: 16 September 2026
1. Introduction and legal framework
Pursuant to Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (Official Journal of the European Union L 119, 4 May 2016, p. 1, hereinafter: the General Data Protection Regulation), which has been in full application since 25 May 2018 in the Republic of Croatia and all Member States of the European Union, as well as the Act on the Implementation of the General Data Protection Regulation (Official Gazette No. 42/18, hereinafter: the Act), the Real Estate Brokerage Act, the Labour Act (Official Gazette Nos. 93/14 and 127/17) and the Occupational Safety Act (Official Gazette Nos. 71/14, 118/14 and 154/14), and in accordance with the legal framework for personal data protection in the Republic of Croatia and the European Union and with European best practice, VITA NOVA NEKRETNINE d.o.o. for real estate business, with its registered office in Zadar, Polačišće 2, OIB (personal identification number): 48026472438, company registration number (MB): 05153204, entered in the court register of the Commercial Court in Zadar (hereinafter: the Company or Vita Nova Nekretnine), as the controller of the personal data of the users of its services, has adopted this Privacy Policy.
The Privacy Policy is a unilaterally binding legal act founded on the fundamental principles of personal data processing. It governs which user data are collected, how such data are processed and for what purposes they are used. The Privacy Policy also informs users of their rights in relation to the collection and further processing of personal data, all for the purpose of protecting their privacy in the broader sense.
The Privacy Policy applies to all services offered by the Company. Its aim is to inform users clearly and transparently about how their personal data are processed and about their rights. Users may at any time contact the Company with a request to amend, supplement and/or update the data relating to them, as well as withdraw any consent given and request that further processing of their personal data cease.
2. Controller and contact details
The controller responsible for processing personal data is:
VITA NOVA NEKRETNINE d.o.o. za poslovanje nekretninama
Polačišće 2, 23000 Zadar, Republic of Croatia
OIB: 48026472438
Company registration number (MB): 05153204
Entered in the court register of the Commercial Court in Zadar
Activity (NKD 2007): 68.31 – Real estate agency activities
Year of incorporation: 2019
Director: Josipa Mustać
E-mail: info@vitanovanekretnine.hr
Telephone: +385 23 225 354 · Mobile: +385 91 7677 657
Web: https://vitanovanekretnine.hr
You may send any enquiries regarding the protection of personal data to the e-mail address above and we will respond as soon as possible.
3. Principles of personal data processing
This Privacy Policy is based on the following principles of personal data processing:
- the principle of lawfulness, transparency and best practice;
- the principle of limited processing and data minimisation;
- the principle of accuracy and completeness of personal data;
- the principle of storage limitation;
- the principle of integrity and confidentiality;
- the principle of accountability;
- the principle of trust and fair processing;
- the principle of purpose limitation;
- the principle of processing in anonymised form.
4. How personal data are collected
Directly from users
Users themselves provide data to the Company as controller, to the extent relevant for the provision of real estate brokerage services or for another connection between the user and the website https://vitanovanekretnine.hr. In order for the appropriate services to be provided, the user is required to supply the Company with the data necessary to establish a contractual relationship for the provision of a given brokerage service.
A user may provide data orally or in writing at the Company's registered office, by e-mail sent to one of the Company's official addresses, or through the Company's website, https://vitanovanekretnine.hr.
From other publicly available sources
From other publicly available sources of data about companies and natural persons within companies, such as internet portals, telephone directories containing such data and other publicly available services, solely for the purposes for which they were originally collected. This includes public registers such as the land registry and cadastre, where necessary for carrying out the brokerage service.
Automatically, by visiting the website
Data associated with online identifiers (internet protocol addresses and cookie identifiers, such as Google Analytics 4 for tracking user interaction) are collected automatically when you visit the Company's website. These online identifiers may leave traces which, combined with other identifiers and information supplied by internet service servers, may serve to identify a user.
The volume and scope of the personal data the Company collects depend on the type of service the Company provides to its users and on the legal basis on which the data are collected. The Company continuously ensures that it collects only the minimum scope of personal data necessary to achieve the statutory purpose for which the data are processed.
Data on prospective users
The Company also collects data on prospective users of its services. Such data include basic details (name and surname, e-mail address, contact telephone) as well as the interests of prospective users who contact the Company wishing to be informed about the property portfolio and brokerage services.
5. Categories of personal data
The data most commonly provided by users are:
- name and surname;
- address of residence or domicile;
- personal identification number (OIB);
- contact telephone and/or mobile number;
- e-mail address;
- data from an identity card or other identification document, where necessary to conclude a brokerage agreement or to comply with anti-money-laundering legislation;
- data about the property that is the subject of the brokerage and its accompanying documentation (title deed, energy performance certificate and similar);
- bank account details for the purpose of charging the brokerage fee.
6. Place of processing and storage
Where personal data are processed
The Company processes users' personal data in the Republic of Croatia.
Where collected data are stored
Data are processed in such a way that all or part of the information about users/data subjects is stored in the controller's databases.
7. Technical and organisational security measures
The controller implements technical and organisational measures to ensure an appropriate level of security. The controller also takes measures to ensure that any individual acting under its authority who has access to personal data does not process those data except on the controller's instructions.
Taking into account the nature, scope, context and purposes of processing, as well as the risks of varying likelihood and severity for the rights and freedoms of individuals, the controller implements appropriate technical and organisational measures in accordance with its security policies in order to ensure, and be able to demonstrate, that processing is carried out in accordance with the General Data Protection Regulation.
8. Purpose of collection and processing
The Company collects and further processes users' personal data for the purpose of concluding and performing real estate brokerage agreements, carrying out brokerage activities in the sale, rental and lease of property, organising property viewings, connecting offerors and interested parties, preparing and verifying the documentation required to conclude a legal transaction, advising users, resolving complaints, and other activities connected with the conclusion and performance of a contract in accordance with applicable regulations.
Processing users' personal data for the above purposes is necessary and constitutes the legal basis for concluding a contract. Should a user withhold essential data, the Company will not be able to conclude a contract and/or undertake certain actions relating to the performance of a concluded contract.
Legal obligations
The Company processes certain data in order to comply with legal obligations, including obligations under the Real Estate Brokerage Act (maintaining a brokerage log) and legislation on the prevention of money laundering and terrorist financing.
Direct marketing
Users' contact details may be used to send notifications about new properties on offer and about the Company's services, solely where the user has given consent. You may withdraw your consent at any time.
9. Retention periods
Depending on the purpose and legal basis on which users' personal data are collected, the Company is in certain cases obliged to retain personal data for the period prescribed for that purpose by applicable regulations, or until the purpose for which they were collected ceases. Once the statutory period obliging the Company to retain particular personal data expires, or the purpose ceases, those data are erased.
Where the basis for collecting and processing data is the user's consent, personal data are retained until consent is withdrawn, and for no longer than 10 years.
Data processed on the basis of a user's consent may also be erased before the expiry of the period stated in this Policy, where the user requests such erasure or objects to such processing in writing via the published e-mail address: info@vitanovanekretnine.hr.
10. Exercising your rights
You have the right to access your personal data, to rectify inaccurate data, to erasure, to restriction of processing, to data portability and to object to processing. You may exercise these rights via the published contact details or by e-mail at info@vitanovanekretnine.hr. We will respond to your request without undue delay and within 30 days at the latest.
If you consider that your personal data have been processed improperly, you have the right to lodge a complaint with the national supervisory authority:
Croatian Personal Data Protection Agency (AZOP)
Selska cesta 136, 10000 Zagreb, Croatia
Telephone: +385 1 4609 000 · E-mail: azop@azop.hr · Web: www.azop.hr
11. Disclosure to third parties
The Company discloses users' personal data to third parties (including competent authorities) in the following cases:
- in order to fulfil the Company's legal obligations, where such processing is necessary to protect users' vital interests;
- in order to fulfil a contractual obligation and perform work on a user's behalf for which it is necessary to engage a third party as a processor (for example a notary public, lawyer, valuer, bank or court expert in a property sale).
12. Processing in the employment context
Employees' personal data may be collected, processed, used and disclosed to third parties only where this is prescribed by law or necessary for exercising rights and obligations arising from, or connected with, the employment relationship.
For the purpose of exercising rights and obligations arising from the employment relationship, the controller will collect, process, use and disclose to third parties only those personal data that are necessary for that purpose, and will disclose such data only at the request of courts and other state or public authorities.